FAQ
- My upload / download speeds are slow
- My conversion has expired and I now can’t see it in My Jobs
- What files can I convert?
- Can I get a bulk discount?
- Do you offer a monthly subscription service?
- Will you be adding new features?
My upload / download speeds are slow
Answer

There could be a number of factors affecting your upload and download speeds. First off please follow this link to SpeedTest to check the speed of your internet connection. We would recommend having speeds of at least 150 Mbps for Upload and Download (approximately 1hr 25min download for an 80Gb file).
My conversion has expired and I now can’t see it in My Jobs
Answer

These things happen. Please send us an email or fill out the Contact us form below with your email and file name and we will try and retrieve it for you. The system deletes files that are older than 14 days from the date of conversion but we can help.
What files can I convert?
Answer

Our platform can convert a wide range of files. You can upload and of these types of files .MXF .MOV .MTS .MJ2 .MP4 .MPG with the following codecs Apple ProRes 422 LT / Proxy / 422 / 422 HQ / 4444 / 4444 XQ / Avid DNx HD / HR / JPEG 2000 / DV AVC-I / IMX / XDCAM-HD / XAVC H264. You can upload files as big as 500gb and let us do the rest.
Can I get a bulk discount?
Answer

Sure thing. Please send us an email or fill out a Contact us form below with the amount your requirements and we’ll get right back to you with a bespoke quote.
Do you offer a monthly subscription service?
Answer

Of course. If you think you’ll be converting a lot of content over time we can set you up with a subscription based upon the amount of hours or content you’ll be uploading. Please send us an email or fill out a Contact us form below with the amount your requirements and we’ll get right back to you.
Will you be adding new features?
Answer

Indeed, we are adding new features all the time. Once you’ve signed up to use Coda Conversion we’ll send you an email with the latest news and features as they are added and of course you can opt out at any time.
